Can I place an order for today? Tomorrow?
Since our products are baked to order, we need a minimum of 48h in advance for all orders! Take note that all orders have to be made on our website.
The date of my event suddenly changed, when do I need to advise you?
You may request a change in your pickup or delivery date up to 48 hours in advance of your original order date.
I need to cancel my order, what do I need to do?
You can reach us by calling our store at 514-439-5970 or sending an email to firstname.lastname@example.org. For cancellations made 48 hours ahead, a giftcard of the amount of your payment will be given to you. You will be able to use it online at any time! Under the 48h, we reserve the right to a partical refund depending on the order, and under 24h we do not offer refunds.
Can I have my order delivered?
Of course! In order to qualify for delivery, your order has to be over 49$ of products. Our deliveries are made through our delivery partner, which determines delivery cost according to distance. You will be able to select your prefered delivery window and will be able to track your delivery in real time!
Can I buy a Rustique gift card?
Of course! You can buy them directly on our website. Once your purchase is complete, you will receive an email with a code that the recipient will be able to use while checking out on our website. Make sure to advise the person you are given it to that our gift cards can only be used on our website! They can proceed to use them for pick up or delivery orders.
I would like to add a product to my order, but it already went through.
No problem, contact us directly at our store at 514-439-5970 or by email at email@example.com and we will see to the matter with you! Make sure to reach out to us at least 48h prior your order or will we sadly not be able to add or change any products on your order.